Drops Community

Wrong charge for a monthly suscription


#1

I suscribed to paid version for the promotional plan USD 3.87 (about) MONTHLY charge, but the app charged all the year (about USD 46). As a consecquence I canceled paid suscription.


#2

Hi @jafin,

Thanks for giving a try to Drops!

What you see in the app is the price for one month in your currency, but the total for the yearly subscription is billed as one up-front payment for the full year at the time of subscribing.

We’re sorry for any confusion and inconvenience!

Cheers,

Gina
@ The Drops Support Team


#3

Hello. I had the same problem and im very angry for this. I thought they were going to charge me 2,90€ for month but NO, they charge me 39,90€!!!


#4

Hi @Gabriella_st,

Thanks for giving a try to Drops! We’re sorry for any frustration this caused!

You can manage your subscription by following the instructions here:

https://support.apple.com/en-ca/HT202039 (iOS, Apple)
https://support.google.com/googleplay/answer/7018481 (Android, Google)

If you need further assistance from our end, please message us from the app’s Help section, and attach the receipt of your purchase!

Cheers,

Gina
@ The Drops Support Team