Drops Community

The premium that I bought for a year does not work


#1

The premium that I bought for a year does not work for me, I tried reinstalling the application and renewing the license but it still does not work.

I generated a ticket for the problem and it no longer appears. I have not got an answer. I request the money back


#2

Hi @Diana_Carolina_Acuna,

Thanks for giving a try to Drops! We’re really sorry for any frustration and inconvenience!

Can you please share the ticket number, so I can look it up in our system, and see what has happened?

Going through these steps usually help to make the subscription work:

  1. Make sure you are logged in to the same Drops app that you made your purchase in.
    Besides our main app we created different apps for specific languages. You can check the logo of the application in the receipt to see which one you purchased the subscription in.

  2. Try to log out of the application and log back in again, and if you’re on iOS, make sure you enter your Apple password correctly when prompted. This is an essential part of the login process - without it, we can not retrieve the purchases you have on your phone, and we can’t active it.

  3. Make sure you are logged in to your device with the same Apple / Google ID you made your purchase with.

  4. Tap Restore purchase in the app’s Profile menu.

If you still have trouble accessing the Premium features, or prefer to receive a refund, please note your payment and subscription are handled by Apple or Google or Paddle. You can manage your subscription by following the instructions here:

https://support.apple.com/en-ca/HT202039 (iOS, Apple)
https://support.google.com/googleplay/answer/7018481 (Android, Google)

You need to cancel the recurring subscription in order to avoid getting charged automatically again at the renewal date.

If you need further assistance from our end, please message us from the app’s Help section (again) referring to #2227, and send us the receipt of your purchase!

Again, sorry!

Cheers,

Gina
@ The Drops Support Team