Drops Community

Subscription missing

Hi! Made a payment. Couple hours ago, but subscription still doesn’t work… Can you fix it?

Have the same problem with Icelandic. I hope it is only because its weekend and payments are not processing on weekend days. We shall see.

Hi @Titoff,
Hi @Konrad89,

Thanks for playing Drops!

In order to make your subscription work, please try to go through these steps:

  1. Make sure you are logged in to the same Drops app that you made your purchase in.
    Besides our main app we created different apps for specific languages. You can check the logo of the application in the receipt to see which one you purchased the subscription in.

  2. Try to log out of the application and log back in again, and if you’re on iOS, make sure you enter your Apple password correctly when prompted. This is an essential part of the login process - without it, we can not retrieve the purchases you have on your phone, and we can’t active it.

  3. Make sure you are logged in to your device with the same Apple / Google ID you made your purchase with.

  4. Tap Restore purchase in the app’s Profile menu.

If you still have trouble accessing the Premium features, please message us from the app’s Help section, and send us the receipt of your purchase you received from Apple / Google (or Paddle). We’ll sort this out for you!

Cheers,

Gina
@ The Drops Support Team