Drops Community

Subscribed again while I was cancelling


#1

So i was unsubscribing from my premium account. The auto renewal date is 02 Feb, today is 1st Feb and while I was unsubscribing my play store auto renewed the subscription. My account has been debited but my subscription process has been initiated to be unsubscribed on 02 feb. So what’s going to happen? Since I cannot get a refund would I still have my premium subscription?


#2

Hi @yania_0729,

Thanks for playing Drops! We’re sorry for any inconvenience!

Please, message us from the app’s Help section, and send us the receipt of your purchase / renewal. We’ll sort everything out.

Cheers,

Gina
@ The Drops Support Team


#3

Thanks a lot for the quick response. I have sent a message through the help section. I wasn’t aware I could do that. Thanks :slight_smile: