Drops Community

Sound dropping in and out

Today I noticed that the sound and picture was out of sync. Or that after I completed the task it would start to pronounce then drop a new word in before it finished pronouncing the word. Or it would not pronounce at all. Touch was also out of sync…I could touch a letter or the matching and it would take a half of second or second to sync the touch.

I just started and only been 112 words

Thanks

Hi @Ray_Watkins,

Thanks for playing Drops! We’re sorry for any glitch and inconvenience!

Please, message us from the app’s Help section referring to #1333. It could also help in our investigation process, if you sent a screenrecord of the issue, if that’s possible.

We appreciate your cooperation and patience!

Cheers,

Gina
@ The Drops Support Team

Hi @Ray_Watkins,

Just wanted to let you know that we’ve received the private message you sent with the attached screenrecord, and the help request you sent directly from the app! Thank you very much!

We’ll take a closer look and investigate the issue, and we’ll get back to you, as soon as there’s news on our end!

Cheers,

Gina
@ The Drops Support Team