Drops Community

Purchased but can't see Premium


#1

Thanks for playing Drops! We’re sorry for any inconvenience!



##### Purchased in Apple App Store or Google Play Store #####



In order to make your subscription work, please try to go through these steps:

  1. Make sure you are logged in to the same Drops app that you made your purchase in.

_Besides our main, international app we created different apps for specific languages. You can check the logo of the application in the receipt to see which one you purchased the subscription in.

For example, this purchase was made in the language specific, Korean Drops app:_

  1. Try to log out of the application and log back in again, and if you’re on iOS, make sure you enter your Apple password correctly when prompted. This is an essential part of the login process - without it, we can not retrieve the purchases you have on your phone, and we can’t active it.

  2. Make sure you are logged in to your device with the same Apple / Google ID you made your purchase with.

  3. Tap Restore purchase in the app’s Profile >> Settings.



##### Purchased online on https://payment.languagedrops.com/purchase #####



  1. Try to log out of the application and log back in again with the same login method you used during the online purchase.

  2. Tap Restore purchase in the app’s Profile >> Settings.



### Purchased previously in a language specific app and asked to use the international app ###



  1. Make sure you are logged in to the original Drops app that you made your purchase in.

  2. Try to log out of that application and log back in again, and if you’re on iOS, make sure you enter your Apple password correctly when prompted.

  3. Make sure you are logged in to your device with the same Apple / Google ID you made your purchase with.

  4. Tap Restore purchase in the original, language specific app’s Profile >> Settings.

  5. Log in to the international Drops app with the same method you used for the language specific Drops app.



If you still have trouble accessing the Premium features, please message us from the app’s Help section, and send us the receipt of your purchase you received from Apple / Google or Paddle (online payment).

We’ll sort this out for you!


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