Hey, my name is Alex and i have some problems with premium account. I’ve bought a subscription twice, but i don’t have premium status in drops app. My drops account was registered with this email adress: email@example.com. I am looking forward for your answer.
Thanks for playing Drops! We’re sorry for the delay of the response here, and any inconvenience!
In order to make your subscription work, please try to go through these steps:
Make sure you are logged in to the same Drops app that you made your purchase in.
Besides our main app we created different apps for specific languages. You can check the logo of the application in the receipt to see which one you purchased the subscription in.
Try to log out of the application and log back in again, and if you’re on iOS, make sure you enter your Apple password correctly when prompted. This is an essential part of the login process - without it, we can not retrieve the purchases you have on your phone, and we can’t active it.
Make sure you are logged in to your device with the same Apple / Google ID you made your purchase with.
Tap Restore purchase in the app’s Profile menu.
If you still have trouble accessing the Premium features or need assistance with the duplicated payment, please message us from the app’s Help section referring to #2274, and send us the receipt of your purchase(s) you received from Apple / Google (or Paddle). We’ll sort this out for you!
@ The Drops Support Team