Drops Community

Paid for Pro but not carried over to the new app?


#1

I was charged by apple for the yearly plan (can provide screenshot) but the app hasn’t changed my account to a pro account? I also was asked to download the new drops app where it isn’t recognized either.


#2

Hi @Darcy_Nathanson,

Thanks for playing Drops and contacting us! We’re sorry for any inconvenience!

In order to make your subscription work, please try to go through these steps:

  1. First, make sure you are logged in to the original Drops app, that you made your purchase in.

  2. Try to log out of that application and log back in again, and as you’re on iOS, make sure you enter your Apple password correctly when prompted. This is an essential part of the login process - without it, we can not retrieve the purchases you have on your phone, and we can’t active it.

  3. Make sure you are logged in to your device with the same Apple ID you made your purchase with.

  4. Tap Restore purchase in the app’s Profile menu in the original app’s Help section.

  5. Log in to the newly downloaded Drops app with the very same method you used in the original Drops app.

If you still have trouble accessing the Premium features, please message us from the app’s Help section, and send us the receipt of your purchase you received from Apple. We’ll sort this out for you!

Cheers,

Gina
@ The Drops Support Team