I purchased a premium subscription on March 3rd this year. I went to my App and the Premium had not been activated. I went through the “Manage Subscriptions” on my phone and selected a Spanish program by mistake. I was charged for that. I switched to the Premium option within the same list and a message popped up telling me I would get a refund for my previous subscription. So I was charged for Premium twice and for that Spanish subscription and I have not received any money back. I tried to connect with customer support through the app and I was answered something irrelevant by a bot. Can I get help?