Drops Community

No Refund after switching subscriptions

I purchased a premium subscription on March 3rd this year. I went to my App and the Premium had not been activated. I went through the “Manage Subscriptions” on my phone and selected a Spanish program by mistake. I was charged for that. I switched to the Premium option within the same list and a message popped up telling me I would get a refund for my previous subscription. So I was charged for Premium twice and for that Spanish subscription and I have not received any money back. I tried to connect with customer support through the app and I was answered something irrelevant by a bot. Can I get help?

Hi @Alexandra_Armenta_Re,

Thanks for playing Drops!

We’ve received and responded to your help request.

Let us know if you have questions or need further assistance!

Cheers,

Gina
@ The Drops Support Team