Drops Community

No Access to premium account


#1

Hi. I’ve purchased a year subscription and have no access
Ive logged in and out several times. Logged into drop app and Apple ID. No result
I purchased via email
Please help ASAP
Rgds


#2

I thought I purchased the discounted premium but was charged full price 39.99. Apple recorded my purchase then App acted like there was no purchase at all


#3

Hi @Hammondmatt,

I just replied to your post in the other thread

Hi @Jim_Mazzocco,

What you see in the app is the price for one month in your currency, but the total for the yearly subscription is billed as one up-front payment for the full year at the time of subscribing. We’re sorry for any confusion and inconvenience!

Please, try to log out of Drops and log back in again. Also, make sure you are logged in to your device with the same Apple ID you made your purchase with. Then tap Restore purchase in the app’s Profile menu.

If you need further help, please message us from the app’s Help section!

Cheers,

Gina
@ The Drops Support Team


#4

Good afternoon, Drops this is a fantastic app. I’m just a little confused. I bought an annual subscription on a reduced price but I don’t get unlimited access. Could you advise me what to do? Keep up the good work with the app ( consider Egyptian Arabic too) then it would be even more perfect.

Nadia


#5

Hi @Nadia_Mahmoud,

Thanks for playing Drops! We’re sorry for any confusion and inconvenience!

In order to make your subscription work, please try to go through these steps:

  1. Make sure you are logged in to the same Drops app that you made your purchase in.
    Besides our main app we created different apps for specific languages. You can check the logo of the application in the receipt to see which one you purchased the subscription in.

  2. Try to log out of the application and log back in again, and if you’re on iOS, make sure you enter your Apple password correctly when prompted. This is an essential part of the login process - without it, we can not retrieve the purchases you have on your phone, and we can’t active it.

  3. Make sure you are logged in to your device with the same Apple / Google ID you made your purchase with.

  4. Tap Restore purchase in the app’s Profile menu.

If you still have trouble accessing the Premium features, please message us from the app’s Help section referring to #937, and send us the receipt of your purchase you received from Apple / Google. We’ll sort this out for you!

Cheers,

Gina
@ The Drops Support Team