We’re sorry to hear you are having trouble with Drops. Please, check out our FAQ and search the Troubleshooting section first to see if there’s already a suggestion or a solution shared for your problem. (The Search function is on the top right.)
If you still need assistance, please send us a message from the app’s Help section within the Profile menu.
Screenshots or a screencast of the problem can help a lot in the investigation.
The more details you share, the more likely we can identify the problem quickly and get back to you with an answer or start working on a fix on our end.