Drops Community

Misleading Advertisement


#1

The advertisement that showed the purchase of the annual plan made it clear the amount that would be charged per month, but the amount charged to my credit card is the annual total. I feel injured in this purchase, I expected to pay the monthly fee and everything came at once! I was even enjoying the program, but after that, I want my money back!


#2

Thanks for giving a try to Drops @Allan_Martini!

What you see in the app is the price for one month in your currency, but the total for the yearly subscription is billed as one up-front payment for the full year at the time of subscribing. Sorry for any confusion and frustration!

Your payment and subscription are handled by Apple or Google, and you can manage them by following the instructions here:

https://support.apple.com/en-ca/HT202039 (iOS, Apple)
https://support.google.com/googleplay/answer/7018481 (Android, Google)

You need to cancel the recurring subscription in order to avoid getting charged automatically again at the renewal date.

If you need further assistance from our end with the refund, please message us from the app’s Help section, and send us the receipt of your purchase!


#3

Google said that after 48 hours they no longer deal with the refund, they recommend talking to the developers of the program, that is, it is with you that I have to seek a solution to this problem.


#4

@Allan_Martini please, message us from the app’s Help section and send us the receipt of your purchase! We’ll try to assist you further to receive the refund.