Drops Community

I'm paying both premium monthly and yearly!

Hi,
On March 13th, I finally switched from monthly to yearly (my monthly subscription starts the 14th).But on my bank statement, I just have seen that I paid the yearly (03.14) and the March monthly (03.15)! On my googleplay account, the two payment are still registered (see pic).
I want you to refund the 9.99€ I paid for the monthly subscription and to cancel the monthly payment.

Hi @mariemorgane,

Thanks for playing Drops! We’re sorry for any inconvenience!

We’re sorry to hear you’ve decided to cancel your plan.

Your payment and subscription are handled by Google, and you can manage them by following the instructions here:

https://support.google.com/googleplay/answer/7018481

You need to cancel the recurring subscription in order to avoid getting charged automatically again at the renewal date.

If you need further assistance with the refund from our end, please message us from the app’s Help section, and send us the receipt of your purchase!

Cheers,

Gina
@ The Drops Support Team