Drops Community

I purchased premium but my account hasn't updated

I purchased premium this week but the app acts like I haven’t, still asking me to upgrade and I can’t change the time limit. Please help

Hi @Ryan_Hall,

Thanks for playing Drops! We’re sorry for any inconvenience!

In order to make your subscription work, please try to go through these steps:

  1. Make sure you are logged in to the same Drops app that you made your purchase in.

Besides our main app we created different apps for specific languages. You can check the logo of the application in the receipt to see which one you purchased the subscription in.

  1. Try to log out of the application and log back in again with the same provider you used first.

  2. Make sure you are logged in to your device with the same Apple / Google ID you made your purchase with.

  3. Tap Restore purchase in the app’s Profile menu.

If you still have trouble accessing the Premium features, please message us from the app’s Help section referring to #1181, and send us the receipt of your purchase you received from Apple / Google. We’ll sort this out for you!

We appreciate your cooperation and patience!

Cheers,

Gina
@ The Drops Support Team