Drops Community

I’m trying to access the premium features


#1

I purchasrd a premium subscription (monthly) for both my iPhone and my iPad. I can’t access all the features ( unlimited time, i.e.). I tried to post a message on the blog but that didn’t help. Is there someone I can talk to who can guide me through this?


#2

Hi @PFZ1961,

Thanks for playing Drops! We’re sorry for any confusion and inconvenience!

In order to make your subscription work, please try to go through these steps:

  1. Make sure you are logged in to the same Drops app that you made your purchase in.
    Besides our main app we created different apps for specific languages. You can check the logo of the application in the receipt to see which one you purchased the subscription in.

  2. Try to log out of the application and log back in again, and as you’re on iOS, make sure you enter your Apple password correctly when prompted. This is an essential part of the login process - without it, we can not retrieve the purchases you have on your phone, and we can’t active it.

  3. Make sure you are logged in to your device with the same Apple ID you made your purchase with.

  4. Tap Restore purchase in the app’s Profile menu.

If you still have trouble accessing the Premium features, please message us from the app’s Help section, and send us the receipt of your purchase you received from Apple. We’ll sort this out for you!

Also, you can use a subscription on multiple devices, there is no need to buy a subscription for your iPhone and your iPad.

Your payment and subscription are handled by Apple, and we don’t have access to them. You can manage your subscription by following the instructions here:

You need to cancel the recurring subscription in order to avoid getting charged automatically again at the renewal date.

Let us know if you have questions!

Cheers,

Gina
@ The Drops Support Team