Drops Community

How to GET HELP?


#1

Do you have questions or need assistance to use Drops?

Before submitting a help request to our support team, please check the FAQ to see if the solution to your problem is there.


Click here if you purchased a Premium subscription but it does not work.


If you can’t find an answer in the FAQ, please message us directly from the app’s Help section.

Please, try to describe what is happening as detailed as possible, let us know what steps you took before the issue occurred, and if it is possible, attach a screenshot or screen recording.

Here’s a guide on how to submit a help request directly from the main Drops app:


##### ANDROID #####


  1. Profile menu on the bottom right
  2. Settings on the top right

  1. Scroll down to the bottom of Settings
  2. Click on HELP

  1. Choose account for Drops
  2. Click on the + sign

  1. Type in the description of your problem in as many details as possible, attach a screenshot if possible by clicking on the paperclip and hit send


##### iOS #####


  1. Profile menu on the bottom right
  2. Scroll down in Settings
  3. Click on HELP

  1. Click on Contact us on top right

  1. Click on New

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  1. Type in the description of your problem in as many details as possible, attach a screenshot if possible by clicking on the paperclip and hit send



If you can’t open the Drops app by any reason and you need help, please email us to support@languagedrops.com and describe the problem in as many details as possible.


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closed #2