Drops Community

Canceling subscription


#1

I have started the Thai Drops program, but finding it too hard at this stage, mainly because of the Thai alphabet. Please advise how I cancel my subscription. Thank you. Annika


#2

Hi Annika,

Thanks for giving a try to Drops! We’re sorry to hear you’ve decided to cancel your plan.

Your payment and subscription are handled by Apple or Google. You can manage your subscription by following the instructions here:

https://support.apple.com/en-ca/HT202039 (iOS, Apple)
https://support.google.com/googleplay/answer/7018481 (Android, Google)

You need to cancel the recurring subscription in order to avoid getting charged automatically again at the renewal date.

If you need further help from our end, please message us from the app’s Help section, and send us the receipt of your purchase!

Cheers,

Gina
@ The Drops Support Team


#3

Dear Gina,

I subscribed as well to drops, but i find it very difficult to construct senteces since it’s only vocabulary focoused. I would like to cancel the subscription but the problem is that it doesnt shows up on google pay, insted the subscription was made via PADDLE and I am founding very difficult to unsubscribe it, could you please help me?

Thanks,

Diogo Alexandre


#4

Hi @Diogo_Alexandre,

Thanks for giving a try to Drops, sorry to hear it did not meet your learning requirements.

Please, message us from the app’s Help section, and we’ll assist you further to cancel your subscription!

Cheers,

Gina
@ The Drops Support Team