Drops Community

App内premium项目购买无效


#1

昨天下午我用美国的apple id在美国地区的app store下载了drops,下载完之后切换回中国的apple id后软件可正常使用。
今天下午购买了一年的premium,因为在打折,共花了¥263人民币,使用中国的apple id成功支付,支付后没有任何变化,切换回美国apple id后提示没有购买premium项目。但账单已出,钱已经扣除了,后来在中国地区的app sotre下载了另一个drops,同样的账号依旧没有premium,恢复购买同样无效。
请问现在如何处理?


#2

感謝您玩Drops @juno

對不起,我不會說中文,我正在使用谷歌翻譯來理解和回复你的消息。

為了使您的訂閱有效,請嘗試執行以下步驟:

1.確保您已登錄到您購買的Drops應用程序。
除了我們的主[app](https://languagedrops.com/),我們為特定語言創建了不同的應用程序。您可以在收據中查看應用程序的徽標,以查看您購買訂閱的徽標.

2.嘗試退出應用程序並重新登錄,並且當您在iOS上時,請確保在出現提示時正確輸入Apple密碼。 這是登錄過程中不可或缺的一部分 - 沒有它,我們無法檢索您手機上的購買,我們無法激活它。

3.確保使用與購買時相同的Apple ID登錄設備。

4.在應用程序的“配置文件”菜單中點擊“恢復購買”

如果您仍然無法訪問高級功能,請通過應用程序的“幫助”部分向我們發送消息,並將您從Apple收到的購買收據發送給我們。我們會為您解決這個問題!


Thanks for playing Drops @juno!

Sorry, I don’t speak Chinese, I’m using Google Translate to understand and reply to your message.

In order to make your subscription work, please try to go through these steps:

  1. Make sure you are logged in to the same Drops app that you made your purchase in.
    Besides our main app we created different apps for specific languages. You can check the logo of the application in the receipt to see which one you purchased the subscription in.

  2. Try to log out of the application and log back in again, and as you’re on iOS, make sure you enter your Apple password correctly when prompted. This is an essential part of the login process - without it, we can not retrieve the purchases you have on your phone, and we can’t active it.

  3. Make sure you are logged in to your device with the same Apple ID you made your purchase with.

  4. Tap Restore purchase in the app’s Profile menu.

If you still have trouble accessing the Premium features, please message us from the app’s Help section and send us the receipt of your purchase you received from Apple. We’ll sort this out for you!