Drops Community

29870. Squire my purchase

Hi in reply to your email. Linked at the top bar
Could you please tell me how to acquire my purchase
I have logged in and out of the app. Also logging into Apple ID. With no result
Bank statement shows money has gone through to Paddke
Please help ASAP. Quoted 29870

Hi @Hammondmatt,

As I can see, you already submitted a help request to us, #29870. In order to be able to investigate what is happening, and sort this out for you, please message us directly from the app:

open the app, go to the Profile menu, scroll down to the Support section and click on Help;
there you should be able to see either a + sign (Android), or a Contact us link (iOS) - click on that
and submit a ticket, where you attach the receipt you received from Paddle.

We’ll assist you further via email!

We appreciate your cooperation and patience!


@ The Drops Support Team

Hi @Hammondmatt,

We’ve received your message


Thanks for the reply

I’m up and running

Must of been a delay on the install


We’re happy to hear it’s all good now, thanks for the feedback!


@ The Drops Support Team