Drops Community

29870. Squire my purchase


#1

Hi in reply to your email. Linked at the top bar
Could you please tell me how to acquire my purchase
I have logged in and out of the app. Also logging into Apple ID. With no result
Bank statement shows money has gone through to Paddke
Please help ASAP. Quoted 29870


#2

Hi @Hammondmatt,

As I can see, you already submitted a help request to us, #29870. In order to be able to investigate what is happening, and sort this out for you, please message us directly from the app:

open the app, go to the Profile menu, scroll down to the Support section and click on Help;
there you should be able to see either a + sign (Android), or a Contact us link (iOS) - click on that
and submit a ticket, where you attach the receipt you received from Paddle.

We’ll assist you further via email!

We appreciate your cooperation and patience!

Cheers,

Gina
@ The Drops Support Team


No Access to premium account
#3

Hi @Hammondmatt,

We’ve received your message

Hi.

Thanks for the reply

I’m up and running

Must of been a delay on the install

Regards

We’re happy to hear it’s all good now, thanks for the feedback!

Cheers,

Gina
@ The Drops Support Team


closed #4