Troubleshooting


Turn off notifications (4)

You can set the time you’d like to receive notifications in the app’s Profile menu. If you want to turn notifications off completely, you can do so in your phone’s settings.

"Please log in with a different provider" (7)

You need to use the same provider (email, Facebook or Google) you selected when you first logged in to Drops to log in.

My purchase can't be restored - What can I do? (8)

All transactions are connected to your Apple ID or Play Store account. If you need help restoring your purchase on a new device, please follow these steps: Log in to the original device with the same Apple / Google Pl…

About the Troubleshooting category (2)
Progress is lost (6)

I got a new phone logged in to drops it then says I have my premium account and my progress is restored. But I have no progress restored…

EMAIL-Provider Login / resend Password issue (1)
User guide or replay intro (3)
How to repractice finished topics (3)
Premium account I bought doesn't work (1)
I purchased the yearly subscription but no access to upgraded services (1)
I purchased the yearly subscription and It still locks me out of the services (1)
Streaks on the Drops App (2)
Offline function....Where is it? (2)
我可以用同一个账号在Android和ios上使用么 (2)
I can't buy it in China (2)
Account issue in China (3)
Can't purchase and go premium (2)
Drops and Icelandic Account aren't syncing (2)
Volume balance options required (3)
German, when the "wordsnake" is too long freezing (3)
I don't understand the cross-tick screen (2)
Extra 20 minutes lost (2)
Ошибка времени и даты (2)
‘Username/client id combination not found’ (2)
Words from other topics no longer appear (3)
Extra minute, arabic app (2)
Drops betrayed me: didn't get my 5 minutes! (3)
Where is my 20 Min. Gift (4)
The app does not open (4)
The app keeps closing (6)